IFA Administrator

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2020-07-02 10:43:111970-01-01Jenson Fisher
Job TypePermanent Full Time
LocationCity of London
AreaCentral London, EnglandCentral LondonEnglandCity of London
SectorFinancial Services - Financial Planning Administrator
Salary£35,000 - £40,000
Start DateASAP
Telephone0203 375 6000
Job Ref2072020.2
Job Views519
Purpose of Role
As an IFA Administrator, you will be tasked to provide exceptional quality administrative and technical support to the Head of International Private Clients, and to other members of the team in advisory and technical roles within the London office. This is a busy role assisting the team in delivering an outstanding holistic financial planning service to new and existing clients, many of whom have an international dimension to their wealth management. The role will suit an experienced individual who enjoys working autonomously in a driven and high-performing team.

About My Client
My client is a boutique wealth planner, asset manager and employee benefits specialist based in London. As they are independent, this allows them to provide objective advice that is aligned to client’s best interests, delivered by teams steeped in financial services knowledge and experience. They have built their company on integrity and trust, because doing what is right for their clients is best for their business. They have been awarded Corporate Chartered status by the Chartered Insurance Institute – the industry gold standard for financial planners evidencing ethical practice, professional, competent and knowledgeable advice, and a commitment to providing service and support of the highest quality.


Client servicing and meeting preparation
  • Use appropriate systems and processes to submit new business to providers
  • Prepare documentation for client meetings (including literature, illustrations and forms from providers and pre-complete full application forms and other documents for client signing or approval)
  • Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary
  • Produce accurate client portfolio valuations and statements
  • Complete and assist with trades and portfolio rebalancing, as required
  • Assist with cash management control on client accounts (bonds, SIPPs, etc)
  • Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant
Correspondence and client files
  • Ensure all client information is accurately maintained on internal systems (IO and Volume), including all written and electronic communication with clients and providers, and meeting notes
  • Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
  • Ensure electronic client files are organised and updated, and easily accessible
  • Schedule and manage follow up tasks relating to client meetings and business submissions using IO to monitor and accurately record tasks
Compliance with FCA and company procedures
  • Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
  • Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
  • Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
  • Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
  • Record and file all relevant correspondence
General administration
  • Provide agendas and information requests prior to client meetings, if required
  • Assist with the production of management information, as required by central teams
  • Assist with general administration as required e.g. ad-hoc scanning and filing
  • Handle client queries in a professional and timely manner
Experience & Qualifications
  • At least 3 years’ experience within the independent sector of the financial services industry, in a relevant IFA administrator role i.e. family office or HNW/UHNW independent wealth management rather than a provider
  • Sound technical knowledge covering pensions and investments, all aspects of documentation including Trusts and legal documents, and a good understanding of life policies, protection and the underwriting process
  • Demonstrable experience of delivering client service at the highest level
  • Experience of using iO or equivalent system to perform an administrative role; knowledge of
  • Transact and international experience will be an advantage
  • Excellent IT skills with a good working knowledge of Excel
  • Excellent written and verbal communication skills with a high level of attention to detail
  • Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role
  • Relevant industry qualifications will be an advantage but are by no means essential.
Job TypeClear
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