Customer Administrator
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Job Type | Permanent Full Time |
Location | Renfrew |
Area | Glasgow, Scotland |
Sector | Office Support - Administrator |
Salary | £20000 - £22000 per annum |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | V-34398-8 |
Job Views | 89 |
- Description
- Jenson Fisher are currently recruiting a Customer Administrator for their Client based in the Renfrewhire area of Glasgow.
Key Responsibilities will include:
- Managing customer and in-country partners queries and expectations to ensure contract levels and SLA's are fulfilled and excellent relationships are maintained.
- Review and proactively refine existing service processes and procedures to drive the business forward.
- Assisting the customer where necessary with forms, communication with ICP;'s, banks, tax offices accountants and 3rd parties.
- Providing advice on payroll related matters to non-UK employers/employees as required, developing in-depth knowledge of specific countries.
- Provide 'out of country payroll office' services as required on behalf of designanted customers, i.e. in situations where the customer does not want to deal directly with the ICP.
- Identify and escalate any issues threating the successful fulfilment of a contract.
- Identifying new business opportunities within designanted customers and facilitate additional/new customer/country services.
Applicants should:
- Have customer relationship management experience
- Proven professional customer/call handling experience, including first line, triage and query response in compliance with SLA's, KPI's and service credits contractually agreed.
- Proven knowledge of process methodology and ability to delop/improve processes.
This is a hybrid role. Hours of work are Monday to Friday 9am till 5pm.
Starting salary is £21 793 per annum.