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Senior Customer Service Administrator/Team Leader

Published: 3rd May 2019
Location
Dundee
Job Type
Full-time
Category
Office Support
Salary
Competitive

Description

Jenson Fisher are currently looking to support with the recruitment of an experienced Senior Customer Service Administrator/Team Leader. Our client is locally based in the Dundee area and are adding this new role into their existing team.

The successful candidate will have a strong background in Customer Service and will have experience of supervising and leading their team. The day to day role will involve:

  • Supervising a small team of Customer Service/Technical Administrators.
  • Ensuring all customers queries are dealt with efficiently and effectively.
  • Being responsible for ensuring the team meet or exceed financial targets.
  • Ensuring all SLA's are adhered to.
  • Processing all orders and liaising with field based engineers to fulfil orders.
  • Coaching and mentoring team members and ensuring they are working to their full potential.
  • Supporting the Team Manager with all additional duties.

You will have strong communication skills and will be highly customer focussed. You will also have extensive experience working with a variety of designated accounts and will have a proven ability to work under pressure.

The role offers full product training and potential to progress. It also offers a competitive salary package, along with a strong holiday and benefits package too.

If you feel you have the above mentioned skills, please do not hesitate and apply today. If you have any questions regarding the role, please call us at the Dundee office.

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