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Customer Service Coordinator

Published: 22nd January 2019
Location
Dundee
Job Type
Full-time
Category
Office Support
Salary
Competitive

Description

Jenson Fisher are working with our client in the Tayside region to recruit a Customer Service Coordinator to join their growing team on a permanent basis.

The role will require a strong administrative background with emphasis on customer service. The ideal candidate will be comfortable in a busy, call orientated environment and will be able to work under pressure. The role demands attention to detail, experience working in a busy sales environment and the ability to handle complaints too.

Daily duties include:

  • Managing all incoming customer calls.
  • Accurately updating the in house database with orders and incoming information.
  • Managing daily job sheets for field based staff and aiming for maximum efficiency.
  • Updating customer database.
  • using the database to produce daily and weekly reports.
  • General administration, supporting other departments as required.
  • Managing customer conflict and complaints when required.

The role offers excellent progression opportunities and will give the successful candidate the chance to develop existing skills further and learn a new industry.

If you are comfortable and experience with the above duties, please do not hesitate to get in touch to find out more or apply today.

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