Customer Service Consultant

Published: 22nd January 2020
Job Type
Office Support


Customer Service Consultant

Jenson Fisher are working with our exclusive client based in Fife to assist in the recruitment of an experienced Customer Service Consultant to join their rapidly expanding team. The client are a growing business that have been established in the area  and are well known brand in their field.

They have a network of clientele around the local area and pride themselves on providing a top quality service journey for all customers they support. The role offers a full time permanent contract and offers a competitive basis with the opportunity to progress and develop in the business.

Daily duties in the role include:

  • Managing calls from a warm database, both inbound and outbound.
  • Providing high levels of customer service at all times.
  • Hitting targets and other customer focused KPI's.
  • Building lasting relationships with clients and rapport building.
  • Processing all paperwork and dealing with customer queries.
  • Managing incoming data entry and uploading to bespoke database in line with GDPR.
  • Producing leads and handling market research to support sales focused team.
  • All other duties as required.

The role offers working hours between 8am – 6pm during the week, Monday to Friday. The ideal candidate will have a strong background in Customer Service and will also have a passion and desire to develop within the business. The role is ideally suited to someone who has a natural way with customers, who is enthusiastic and who has a genuine passion for  working with people.

For the right candidate the role can be either part time or full time and offers a degree of flexibility too. If you have a passion for Customer Service and are keen to hear more about the role, apply today or alternatively call Amy in our Dundee office for more information.

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