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Client Support Coordinator

Published: 21st May 2019
Location
Dundee
Job Type
Full-time
Category
Office Support
Salary
£17,000 - £18,000 per annum

Description

Jenson Fisher are working with our returning client to support in the recruitment of an experienced Client Support Coordinator, to join their growing team in a permanent position.

The company are a growing organisation that are currently going through some exciting changes. The role offers full training and flexibility for the right person.

Daily duties in the role will include:

  • Managing all incoming client calls and emails, ensuring they are each logged correctly and efficiently.
  • Gaining all necessary information from each call, ensuring clients receive a resolution as quickly as possible.
  • Diary management and coordination of field based engineers, ensuring again efficiency of travel etc..
  • Ensuring all Service Level Agreements are adhered to, supporting other departments if needed,.
  • Completion of daily, weekly and monthly reports.
  • All other administration tasks required to support the wider team.

The successful candidate will have previous experience in a customer focussed role and will be comfortable dealing with a high volume of incoming calls. They will also have a strong administrative background and posses excellent communication skills too. The ability to prioritise and to multi-task will also be important within this role.

The role is ideally 5 days from 7 with weekend work required. There is flexibility for the right candidate, offering part time hours if required. The role offers a competitive basic salary with flexible benefits and a great holiday package too.

If you feel you have the above mentioned skills, please do not hesitate to get in touch and submit your CV for consideration today! If you have any questions about the role, call our Dundee office to find out more information.

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