Contact Centre Manager


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2021-07-16 16:37:041970-01-01Jenson Fisher
Job TypePermanent Full Time
LocationRomford
AreaEssex, EnglandEssexEnglandRomford
SectorOffice Support - Other
Salary£40,000 - £50,000 (£60,000 OTE) & CAR ALLOWANCE
Start DateASAP
Advertiserremoteapi
Job RefV-33809
Job Views160
Description
CALL CENTRE MANAGER
SALARY: £40,000 - £50,000 (£60,000 OTE) & CAR ALLOWANCE


• Are you an experience Call Centre Manager with a commercial mind and a good grasp of
the technologies within your industry?

• Are you ambitious, able to manage key stakeholders and possess the skills to mentor and motivate your team?

• Are you seeking a role within a dynamic fast pace environment?

• If so, our client’s Call Centre Manager vacancy is the perfect choice for you.


Our client is a rapidly expanding, established and successful motor dealership, operating across London and the Home Counties, with a turnover in excess of £500M and over 700 staff.

Due to our continued expansion and increased call volumes across all 14 brands they represent, they now seek an experienced Call Centre Manager to manage the division.

As well as handling inbound and outbound telephone calls to their customers, you will also be supervising the team of 50 Call Centre Operatives, handles over 3000 calls per day. This will include, improving existing and developing new operational processes, motivating your team and ensuring the customers continually receive the highest standard of service. The division is also seeking to improve its call centre IT systems and therefore it would be your input is required help improve the technology within the team.
About you

• You will have proven experience of managing a team in a fast-paced Call Centre or Customer Service environment
• Implement operational processes and internal SLA's
• Have a good grasp of the technologies within the call centre industry
• Excellent interpersonal skills, including exceptional telephone manner
• The ability to motivate a team of people
• The ability to multi-task and work in fast-paced environment
• Committed and flexible approach to working
• Use of Mitel telephone system would be useful, but is not essential

Hours of Work

• 8:30 to 18:00 Monday to Friday, with half day Saturday on a rota’d basis.
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